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Umbrella Faces

Global Traveller Profiles

Single Point of Truth for your Customer Profile Data

Umbrella Faces is a worldwide leading, modern and very flexible profile management system for TMCs. The software maintains a large number of real-time interfaces from and to systems such as OBT & SBTs, GDS, HR systems, CRM systems and hotel and rail platforms. Umbrella Faces synchronizes and updates profile data in over 20 booking systems. This guarantees up-to-date profile data, smooth bookings and compliance with EU data protection regulations (GDPR) at all times and everywhere.

List of Interface Partners
Umbrella Faces Functionalities:
Interfaces, API and SSO/OAuth

Up-to-date Traveler profile data in over 20 booking systems

Flexible Setup and Automation

Consistently up-to-date profile data through central data management

Data Security (PCI/DSS and GDPR)

Data security precautions are in place

Up-to-date Traveler profile data in over 20 booking systems

Existing Interfaces

Umbrella Faces maintains a large number of connections to booking systems. These include:

GDS: Amadeus, Sabre, Travelport, Apollo und Farelogix.
OBTs & SBTs: Cytric, Concur, Atriis, GetThere, SABS, KDS, Argo und Atlatos,
Hotels: ehotel, Hotelzon, Conferma Hotel Booker
Unused Tickets: Magnatec
Trains: Evolvi, Trainline, Amadeus Rail, Travelport TailMaster
Mid-office: Umbrella NET, Midoco, Tramada

HR Connections

Umbrella Faces can process data from any HR system, including SAP, Oracle, Workday. The development of an HR connection usually only takes one to two days.

Webservices / API

Umbrella has two profile APIs (JSON/REST) that customers and system partners can connect to at any time.

Sync-API: Synchronize profile databases
Pull-API: Query individual profiles
Integration: Umbrella offers simple integration options into existing applications - for example via SSO (SAML) or OAuth.

Rapid Implementation

We can create any interface to your partner system in less than ten working days. Umbrella covers the costs for a connection to a shared new partner system. We charge a small fee to connect to proprietary systems.

Consistently up-to-date profile data through central data management

Self Service

TMC administrators can update or extend data mappings at any time.

Data import and export, bulk changes

Umbrella can process mass data files and mass updates in .csv and GDS formats.

Custom Field

TMCs can freely define user-defined data fields at the enterprise level.

User permissions

TMCs can define up to five different authorization levels for accessing and editing profile data.

Profile Reminders

Umbrella Faces sends automatic reminders for expiring passports, rail cards, credit cards and similar documents.

Document management for profiles

Profiles can contain multiple passports and credit cards.


Umbrella Faces enables self-registration of travelers for easy onboarding of new TMC customers.

Company Hierarchy

Approval processes can be mapped along the enterprise hierarchy.

Data security precautions are in place

Data protection and credit card data

Umbrella Faces is GDPR compliant and provides the necessary workflows to securely process credit card data.

The collection, storage and further processing of personal data are GDPR compliant. Choose to store your customers profile data in either Switzerland or North America. For further information, please read our privacy statement or contact our service.

Umbrella processes credit card data securely through our PCI/DSS-certified partner DataTrans.

Umbrella Faces Highlights

Umbrella-Icons-Check-WhiteInterfaces to all common booking systems
Umbrella-Icons-Check-WhiteFast, flexible and expert implementation
Umbrella-Icons-Check-WhiteHighest data protection standard (PCI/DSS and GDPR)
Umbrella-Icons-Check-WhiteTMCs can configure all fields and mappings themselves
Umbrella-Icons-Check-WhiteSimple connection via JSON/REST API
Umbrella-Icons-Check-WhiteIntuitive usability
Umbrella-Icons-Check-WhiteWeb-based access
Umbrella-Icons-Check-WhiteCost savings and error reduction through automation
Umbrella-Icons-Check-WhiteProof of concept with many customers
Umbrella-Icons-Check-WhiteFuture-proof programming
Umbrella-Icons-Check-WhiteState-of-the-art technology in use
Umbrella-Icons-Check-WhiteCost coverage for new interfaces
Umbrella-Icons-Check-WhiteAll system updates included
Umbrella-Icons-Check-WhiteFriendly customer service from Switzerland
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Customers and Testimonials

“Profile management is a fundamental part of our service but one which should be simple, intuitive and integrated. It must be able to integrate across multiple internal and 3rd party solutions and we have found that this is possible with Umbrella. Our old, in-house system was not designed for the large number of new requirements such as GDPR compliance and various new data interfaces. UMBRELLA as a highly specialized provider do this very well.”

Steve Forster
Head of Business Applications CTM

“A clean, complete customer profile is the central element of client management at LCC. We therefore had to look for a provider that really understands the ins and outs of the topic and who was in the position to link new systems quickly and effectively. UMBRELLA is simply perfect for us. You are very fast, flexible and absolutely knowledgeable.”

Gunnar Rieger
Head of IT & Operations Lufthansa City Center

All Customers

Umbrella Faces in Numbers

Countries where Faces is in use
Managed Profiles
Agencies using Faces
About us